Guilty as charged, interpersonal conflicts such as dispute and debate are the norms in my daily life. When people with different personalities come together, it is common that they may share different views on a situation. In extreme cases, it may even lead to interpersonal conflicts. From my point of view, we should avoid unnecessary conflict and resolved it quickly once it happened.

Being the youngest child of the family, I used to be the root of all conflicts at home. Today, my role is reversed as I work as the medium to conflict resolving. My elder sister is married and staying with her husband. She is a mother of one and often return home with her son on the weekends to spend time with my parents. She is a simple woman but her weakness is that she possesses poor self-awareness and knowledge. My elder brother works in a maritime company that requires him to do shift duties. Whenever he is off duty, he prefers to spend time with his fiancé, who is facing family issues in her family. His quick-tempered characteristics have often led him to be the source of most conflicts at home.

On early December last year, my sister picked one Sunday of the month to celebrate my father’s birthday. Unfortunately, my brother had made plans on that day to spend with his fiancé. Feeling frustrated after numerous failed attempt to set a date for the celebration together, my sister blamed him in the WhatsApp chat group for his unwillingness to spend time with our family. Throughout the situation, she was unaware that my brother merely wanted to accompany his fiancé during this drastic period that she was facing. Upset with the reply, he argued that my sister’s only responsibility is taking care of his son. The war of words roared on for a while within the group chat.

When I finally caught attention of the situation, I stood in and pleaded both parties to cool down. I went on to ask my brother if he could make adjustments to his arrangement, which he reluctantly agreed. After that dispute, no message was sent within the group chat until the date of celebration. Fortunately, on the day itself, they put their personal matters aside and went on to celebrate my father’s birthday together as a family.

Before the conflict could turn from bad to worse, I reacted the best I could to resolve the problem. What would you have done if you are me? Please kindly share your idea and let’s discuss it!

Last Updated: 19th April 2016

 

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Rati Shukla, Angela Cheng, Marcus Yeo

Hi Mr Han,

Thank you for considering us as one of the top selling audio product companies. On behalf of JYSS Creative Pte Ltd, we apologize that the product that you have purchased turns out to be faulty after a year of usage. We acknowledge that your warranty for the product has expired. Taking into consideration of the situation, we are unable to provide you with a refund. Out of goodwill, we could make a one-to-one replacement of your product at the nearest electronic store around your area instead. Please send us a copy of the serial number on your registered product so that we can make necessary arrangement for the replacement.

We hope for your continuous support for JYSS Creative Products.

Thank you.

 

JYSS Creative Senior Executive

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Completed along with: Syai, Hyirah & Ya Wen